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Getting on Board with Customer Service Training

The attitude may be laid back at Sitka Surf and Skate Shop, but when it comes to good customer service, training is nothing less than essential, says manager Laurens Besier. "It's a no-brainer. You can't help out a customer without good skills," he says.

Click here to read more in the November issue of the employer CHALLENGE newsletter.

Nov 26, 2009

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